At Glowence.shop, we value your satisfaction and strive to ensure a smooth shopping experience. If for any reason you’re not completely happy with your purchase, we’re here to help.
Return Policy
We offer a 15-day return window from the date you receive your order to request a return.
To qualify for a return:
- The item must be unused and in the same condition you received it.
- It should include all original packaging, tags, and labels.
- You must provide a receipt or proof of purchase.
To start the return process, please contact us at ecowaysmanage@gmail.com.
If your return request is approved, we’ll send you a return shipping label and detailed instructions on how to send your package back.
Please note — items sent back without prior approval will not be accepted.
For any questions regarding returns, feel free to email us at ecowaysmanage@gmail.com.
Damages and Issues
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us right away so we can evaluate the issue and make it right.
In case of damage or manufacturing defects, we will arrange for an exchange of the product.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., flowers, plants)
- Customized or personalized products
- Personal care and beauty items
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-returnable.
If you’re unsure about the eligibility of your item, please reach out before initiating a return.
Exchanges
For a faster exchange process, return the item you have and place a new order for the replacement once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund.
If approved, your refund will be processed automatically to your original payment method.
Please note — it may take some time for your bank or credit card provider to reflect the refund in your account.
If you need further assistance, our support team is always happy to help at ecowaysmanage@gmail.com.